1. Cancellation Requests
- Eligibility for Cancellation: Cancellations will only be considered if the request is made within 7 days of placing the order.
- Exceptions: Cancellation requests will not be entertained if the order has already been communicated to the sellers/merchants listed on the Platform and they have initiated the shipping process, or if the product is out for delivery. In such cases, you may reject the product at the doorstep.
- Perishable Items: PAWAN BOOK CENTRE does not accept cancellation requests for perishable items such as flowers, eatables, etc. However, a refund/replacement may be considered if the user can establish that the product’s quality is not satisfactory.
2. Damaged or Defective Items
- If you receive a damaged or defective product, please report it to our customer service team.
- The request will be processed once the seller/merchant listed on the Platform confirms the issue after checking the product on their end.
- Time Limit for Reporting: This must be reported within 7 days of receiving the product.
3. Incorrect Product Received
- If the product received is not as shown on the site or does not meet your expectations, please notify our customer service within 7 days of receiving the product.
- Our customer service team will review your complaint and take appropriate action.
4. Warranty-Related Complaints
- For products that come with a manufacturer’s warranty, please refer to the manufacturer’s support for addressing warranty-related issues.
5. Refund Process
- If a refund is approved by PAWAN BOOK CENTRE, it will take up to 7 days for the refund to be processed and credited to you.